Facility Reviews Summary

Property manager is mean she gets a attitude if you ask to many questions the place is a good place but the ppl working there isn't friendly

Just heard the site manager was terminated (Terri Jo) unfairly!!! ALWAYS two sides to every story but only listened to one side!! She is going thru so much right now and definitely stressed to the max with her mother in hospice care. Where is the compassion????

Terri Jo Hill is exceptional. the service is exceptional. Would highly recommend to all my friends

I used this service for about two years and my furniture/items remained exactly the way I left it. The staff are very friendly and are great about working with your monthly payments. Very professional. The lot is also monitored 24/7 so my items were always secure. I had to move my things to a new city or I would still be using this company. I would recommend it to anyone looking for a storage unit in the Kanawha Valley.

I've rented a storage building from Capital mini storage before, but the cleanliness, professionalism, and kindness of Terri Jo and everyone make it so much better. I highly recommend to everyone in need of a place for storage. Luna the cat is adorable, too.

Great storage units and great people that run it Terri Jo is always professional and most importantly very polite and personable

Terri Jo and staff are doing a great job. It's a much better place now than ever before. I also enjoy seeing Luna the cat when visiting.

I am confident my unit at this site is safe and very secure. Terri Jo and her staff are extremely friendly and very polite. They'll always address you by name, not just another face. They are more than willing to go the extra mile to be able to help you out. And, I get a kick out of seeing Luna the kitty when I'm there.

Always take care of me and always so pleasant

I cannot say enough great things about this facility and the ladies that keep it all together, while making sure that I am well taken care of and my belongings are always safe and protected. I would definitely recommend anyone looking for a professionally ran, clean storage facility, this is the place to begin your search and then you won't have to look no further.

Terri Jo was friendly and ultra-accommodating! She found the exact locker to meet my needs of intended use (mainly trailer and ATV storage). The location adjacent to the interstate and near my home makes this facility super convenient. I can access my property at any time and believe the site is safe and secure. On-line payments make everything a walk in the park. Highly recommended!

Terri does a wonderful job of making sure the are is well kept and secured. On the off change my driver doesn't lock my unit, she knows and calls to inform me. I enjoy she handles texts messages with me if there is ever a question or a payment reminder. I highly recommend!

I have been with Capitol Mini since the passing of my mother in October 2016. The ladies who manage it are the greatest. They always send me reminders each month when my fees are due. I was in there a few weeks ago in the building I use and Terri Jo/ Manager was walking around in the building and knew who I was only after meeting me a couple of times over the last 9 months, it surprised me! Who remembers customers you only see a couple of times. Awesome!

I've been at this storage unit for over a year, and I must say I wouldn't go anywhere else. I trust the facility also the workers good honest people that work here!

Good units and very convenient right off of interstate. Current management is really great and easy to work with. No problems. Have been storing belongings there for several years.

Great facility, wonderful staff.

I have been a customer for more than 10yrs. The staff has always been very professional and they keep the place nice and clean. Terri Jo is doing an excellent job as far as I'm concerned! Very appreciative of her....Go Terri! 😃

Very friendly and curtious. Great ladies to talk to and better to work with. Storage Unit in Kanawha City is very convenient.

Great place great staff

Awesome customer service and great well maintained units, im proud to have my stuff there.

Our business currently has a storage unit at this location. In the past few weeks the unit was broken into and over $3500.00 in items were stolen. The storage location is not maintained, we have learned from local police that the place is broken into on a regular basis. The staff is very unprofessional and when contacted concerning the theft and break in was rude, unprofessional, would not provide any contact information for supervisors or other contact persons. The fencing around the area had "large" holes and had falling down in several places, but not customers where notified of the unsecured area around the storage, until after the break in, and not by the managers on site, but the police at time of break in. The roads in the storage area are not maintained, the gate is left open most of the weekends and any persons can entered at their own will. The site is listed as "secure" and cameras on site, but after break in, no footage could be provided from management. A formal complaint was filed on the web site and no one from management of owners contacted us, and as of this date has still not and the break in was over 10 days ago. I would not recommend this facility to anyway for use of storage or rental after all this.