West Geauga Self Storage

10093 Kinsman Rd, Novelty, OH 44072

440.337.4352

Current Customers: 440.564.5666

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Facility Reviews Summary

5 Stars - 5 Reviews

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Don’t use this facility if you have to deal with Misty

Natalie Mormino

November 18, 2019

I’m not sure what happened to the wonderful gal Char that used manage this facility, but do not use this facility if you have to deal with Misty. She is unprofessional, uncooperative , nasty and all around does not care about helping the customer, if you looking for customer service this is not the facility to go to. She told me I was lucky to be using their facility as their policies have changed. I’ve been here for 15 years and never had such a horrible experience, I picked this facility for what they could provide and now they will no longer provide it. Misty mage sure to inform me she didn’t want my business and was lucky I was there.

Best option in the area.

Cathy Digel

February 20, 2019

The facility is well managed and maintained. Shar was very helpful and professional.

Reply from Manager on February 20, 2019

Good afternoon Cathy, Thank you for taking the time to review our facility. We are so glad that you have found our facility to be well managed and maintained. That's the best compliment we can receive as our goal is to always provide top notch storage spaces. Thank you for being a valued customer. We appreciate your business.

Highly recommended

jamie

September 11, 2017

Manager, Shar, is amazing. I have rented a unit since 2009 and have been extremely happy with the customer service.

Reply from Manager on June 4, 2018

Thank you for being a long term customer. We appreciate your business.

Very happy with service, I refer people as much as possible

Merie B

July 12, 2017

A home away from home for my things. EXCELLENT

Reply from Manager on July 13, 2017

We appreciate you taking the time to review our facility. Thank you for the kind review and for being a valued customer. We hope you have a wonderful day!

Great Experience

Tyler Patton

August 24, 2015

Shar took very good care of us and we had an excellent experience having out things in storage. She went the extra mile to make sure we were happy every time we came in.

Reply from Manager on June 26, 2017

We appreciate you taking the time to review our facility. Thank you for the kind review. We always try to ensure every customer has a great experience storing with us and are so glad that was your experience. We are lucky to have a great manager like Shar! Hope you have a great day!

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